Accessibility Statement

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Applies to:        www.fairhope.uk and all websites operated by Fairhope Clinic Limited

Prepared by:    Fairhope Clinic Limited, Company no. 13246337

Contact:           info@fairhope.uk  |  01443 706262

Last updated:  17 June 2026

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1. Our commitment to accessibility

Fairhope Clinic Limited is committed to making its websites accessible to as many people as possible, including those with disabilities or who use assistive technologies. We aim to make our websites perceivable, operable, understandable and robust for all users.

We want to hear from you if you experience any difficulty using our websites. Your feedback helps us improve.

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2. How accessible our websites are

Our websites are built on the Wix platform. We have taken reasonable steps within the Wix environment to make our content as accessible as possible. We believe our websites are partially compliant with the Web Content Accessibility Guidelines (WCAG) version 2.1 at Level AA.

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The following features are in place:

• The website can be navigated using a keyboard

• Text is presented with sufficient contrast against backgrounds

• The website is responsive and usable on mobile devices

• Contact details and key information are presented clearly in text format

• The booking system (Cliniko) is provided by a third party and has its own accessibility features

 

3. Known accessibility limitations

We are aware of the following limitations and are working to address them where possible within the Wix platform:

• Some images may not have fully descriptive alternative text. We are reviewing and improving image descriptions across the site.

• Some page titles may not fully reflect the content of the page. We are updating these as part of our ongoing SEO and content improvements.

• PDF documents linked from the website (such as policy documents) may not be fully accessible to all screen readers. Where possible, we will also provide accessible web-based versions of key documents.

• Some third-party content, including embedded booking systems and map iframes, is outside our direct control and may have its own accessibility limitations.

 

About Wix accessibility

Our websites are hosted on the Wix platform. Wix has published its own accessibility conformance report and is actively working to improve platform-wide accessibility. For information on Wix’s accessibility work, visit support.wix.com/accessibility.

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4. What to do if you cannot access part of our website

If you need information from our website in a different format, or if you are having difficulty accessing any part of our websites, please contact us:

 

Email:     info@fairhope.uk

Phone:   01443 706262 (Monday to Friday, 09:00–17:00)

Post:      Concept House, Talbot Green Business Park, Pontyclun, CF72 9FG

 

We will consider your request and respond within 5 working days. We can provide information in alternative formats where this is reasonably practicable, including:

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• Plain text or large print versions of web content

• Information by telephone or post

 

5. Reporting accessibility problems

We welcome feedback on the accessibility of our websites. If you find something that is not working for you or that could be improved, please tell us using the contact details above. We take all accessibility reports seriously and will aim to respond within 5 working days.

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6. Enforcement

If you are not satisfied with our response to an accessibility concern, you can contact the Equality Advisory and Support Service (EASS):

 

EASS website:         equalityadvisoryservice.com

EASS helpline:         0808 800 0082

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7. Technical information about accessibility

Fairhope Clinic Limited is committed to making its websites accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018, to the extent that this is applicable, and in line with best practice for private sector websites.

Our websites are partially compliant with the Web Content Accessibility Guidelines (WCAG) version 2.1 Level AA, due to the limitations described in Section 3 above.

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8. How we tested this website

We have carried out an internal review of our websites against WCAG 2.1 Level AA criteria. This review was conducted in June 2026. We intend to review accessibility annually or whenever significant changes are made to the websites.

We have not yet commissioned a formal third-party accessibility audit. We will consider commissioning an independent audit as the websites develop.

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9. What we are doing to improve accessibility

We are actively working to improve the accessibility of our websites. Current and planned improvements include:

• Reviewing and improving alternative text for all images

• Ensuring all page titles accurately reflect page content

• Creating accessible web-based versions of key documents

• Monitoring Wix platform accessibility improvements and applying updates

• Reviewing the site against WCAG 2.1 Level AA criteria annually

 

Last updated: 17 June 2026